FAQs

Shipping

We ship to all 50 US states and Washington D.C. We cannot ship to PO Boxes.

Once shipped, packages take 1-2 days to arrive to your door. You will receive an email as soon as it ships with a tracking number. Please allow up to 10 business days to process your order. With the pandemic, we are seeing longer processing times and a shortage of labor. Thank you for your understanding!

Note added 2/9/2022: Please bear in mind that Fedex and UPS (our shipping partners) are going through a severe backlog of shipping and have been experiencing unprecedented delays. While we at Must Love are ready to ship within 1-2 days of your order, we are often needing to wait out their delays. Average ship dates are about 10 days from date of order. We will continue to work with our shipping partners to be able to make the wait time shorter, but ask for your patience during these unprecedented times.

If you're ordering ice cream, we offer flat shipping to your door for $15. For orders $60 and over, we offer free shipping.

If you're ordering sprinkles only, we offer flat shipping for $5.

If you're ordering both, sounds like a party! If you're buying ice cream and sprinkles, we offer flat shipping for $15 with free shipping for order of $60 or more.

Shipping ice cream is frankly very difficult. We need to ship in a special insulated container with dry ice which requires extra handling. It also needs to get to you extra fast within 1-2 days.

Do not touch dry ice with your bare skin. It is extremely cold and can burn your skin if handled incorrectly. Keep away from children and pets. Do not eat the ice or inhale its vapor. Dry ice will sublimate and disappear over several hours, depending on the amount of dry ice left. Leave it in an open air container (like your insulated container with the top open) in a well-ventilated area (like a balcony or your kitchen counter), and let nature do it's thing.

The sprinkles do NOT ship on dry ice. As such they are shipped separately. If you order both ice cream and sprinkles, you will receive two separate packages and two separate tracking numbers. Sprinkles ship via regular ground shipping. If you only order sprinkles, shipping is just a flat $5. See question "how much does it cost" for a complete breakdown on all the shipping costs.

Don't worry we have you covered! We teamed up with Route package protection. Now you will be able to track your order and have peace of mind that your order is fully protected. Route shipping insurance is automatically added at checkout free of charge guaranteeing that all of your Must Love orders will be fully protected against whatever might happen along the way. If your ice cream arrives melted, you're covered! We will replace your package.

Orders

Please contact hello@must.love with your updates and order number immediately! We can't guarantee we'll be able to update your order, but we will do our best.

If it's not in your SPAM folder, please shoot us an email at hello@must.love and we will investigate.

Please email us at hello@must.love. Let's talk it out! If your package arrived melted or damage, please let us know ASAP: all orders are protected through Route App

Subscriptions

Yes! Click on my account at the top to update billing information, see purchase history and modify subscription. If you have any trouble please email us, orders@must.love

You can opt to skip a shipment instead of cancelling by editing the subscription and clicking skip. If you need help please contact us at orders@must.love

Log into your account at the top and hit cancel. If you have any trouble we are more than happy to cancel it for you, please email us orders@must.love

Our Ingredients

Plant-based. All our ingredients are 100% plant-based and natural.

Sweetened with fruit. Our ice cream base is sweetened with either dates or coconut.

Minimal refined sugar. We use a tiny bit of cane sugar in our chocolate chips and some mix-ins like the peanut butter swirl. We have flavors that are completely free of refined sugar if that's your jam!

These are basically dried and powdered ingredients made from the sap, roots, and fruit of different plants. We use a tiny amount (less than 0.1% of the recipe) to keep our ice cream creamy from our doors to yours. They help absorb the temperature shocks of going from the freezer to car to your home.

Our ingredients! Our first ingredient is pure cane sugar while many other natural sprinkles start with some sort of starch. That's why ours has that crunch and others are mushy. We also don't sacrifice the vibrancy (aka fun) of sprinkles with muted natural colors. We use high quality plant-based colors and still deliver on the sparkle that you want when decorating your favorite treats. We also use carnauba wax instead of confectioners glaze (which is made from insects).

Our ingredients are inherently gluten-free in most of our flavors. Our products are not certified gluten-free. Before and after each production run is a thorough washout out process to prevent cross-contamination. On our oat milk products, the oats are run on a common line with wheat and while cross-contamination should be low, it’s not possible to guarantee no cross-contamination on the oats.

Our Sprinkles are also gluten-free but are not certified.

Our products are not certified Kosher, however, all of our items are 100% plant-based and do not contain any dairy.